Service Tiers
How Long Does Each Task Take?
Use this to estimate your weekly needs and choose the right tier.
Claim Filing and Follow Through
Refund Letter
Pended App resolution
Reinstatement
Termination
ReDM Scheduling
Persistency Pay Phone Call
Voicemail Return
~ 30 Min
~ 30 Min
~ 20 Min
~ 20 Min
~ 5 Min
~ 5 Min
~ 5 Min
~ 5 Min
Common Agent Profiles
"I mainly need claims help"
10 claims × 30 min = 5 hours → Onyx Base
"I have a high-termination book"
20 terminations × 5 min + 1 refund letter x 30 + 6 claims × 30 min + 10 pended apps x 20 min = 8.5 hours → Onyx Core
"I want full back-office coverage"
15 claims + 10 reinstatements + 40 terminations + 20 Persistency Pay calls = ~15 hours → Onyx Prime
"I run a large book and need everything handled"
20 claims + 1 refund letters + 10 reinstatements + 40 Persistency Pay calls + 40 terminations = ~20 hours → Onyx Elite
Common Agent Profiles
"I mainly need claims help"
10 claims = 5 hours
→ Onyx Base
​
"I have a high-termination book"
20 terminations + 1 refund letter + 6 claims + 10 pended apps = 8.5 hours
→ Onyx Core
​
"I want full back-office coverage"
15 claims + 10 reinstatements + 40 terminations + 20 Persistency Pay calls = 15 hours
→ Onyx Prime
​
"I run a large book and need everything handled"
20 claims + 1 refund letters + 10 reinstatements + 40 Persistency Pay calls + 40 terminations = 20 hours
→ Onyx Elite
5 hours a week​
Recommended for New Agents and Vets
Onyx Base
$130
/wk
How Long Does Each Task Take?
Use this to estimate your weekly needs and choose the right tier.
Claim Filing and Follow Through
Refund Letter
Pended App resolution
Reinstatement
Termination
ReDM Scheduling
Persistency Pay Phone Call
Voicemail Return
~ 30 Min
~ 30 Min
~ 20 Min
~ 20 Min
~ 5 Min
~ 5 Min
~ 5 Min
~ 5 Min
Common Agent Profiles
"I mainly need claims help"
8 claims + 3 pended apps = 5 hours → Onyx Base
​
"I have a high termination book"
20 terminations + 1 refund letter + 6 claims + 10 pended apps = 8.5 hours → Onyx Core
​
"I want almost full back-office coverage"
15 claims + 10 reinstatements + 40 terminations + 20 Persistency Pay calls = ~15 hours → Onyx Prime
​
"I run a large book and need everything handled"
20 claims + 1 refund letters + 10 reinstatements + 40 Persistency Pay calls + 40 terminations = ~20 hours → Onyx Elite
Common Agent Profiles
Tasks are flexible. Your admin focuses on what YOU need most each week.
10 hours a week​
Recommended for New Agents and Vets
Onyx Core
$228
/wk
Onyx Prime
$315
15 hours a week​
/wk
Recommended for Vets, Districts, Regions & Markets
Onyx Elite
$405
/wk
20 hours a week​
Recommended for Districts, Regions, and Markets